Paula Lustbader, Fostering Civility in the Service of Justice, Civility Center for Law (October 2017)
Civility is the cornerstone of justice and is necessary to best serve the interests of justice. Legal professionals profoundly influence society, even outside their formal work; their behavior often sets the tenor of corporate, political, and social interactions. Therefore, members of the profession serve as exemplars of appropriate behavior in our society. When they behave uncivility, they undermine our justice system in a variety of ways, most notably in increasing costs and diminishing the public confidence. However, when they behave civility, they demonstrably improve outcomes for legal professionals and the people that they serve.