Civility Skills: The Art of Listening CLE/CJE

July 29, 2016

About the Seminar

Lawyers and judges are the face and symbolic heart  of justice. When lawyers and judges listen well, they foster civility and promote justice. Effective listening builds the public’s confidence in the system, promotes efficiency by reducing costs and ensuring greater compliance with court orders, and increases the likelihood of just and fair results. Research has shown that a critical factor in our justice system is for litigants to feel heard. When we listen with consciousness, creativity, and a sense of community, we foster civility. Effective listening requires more than simply hearing spoken words. It requires us to approach the communication with openness, respect, and curiosity; to observe non-verbal communication; to “read between the lines” of written communication; and to consider the context of the situation and the speaker. 

In this day-long interactive continuing legal education seminar, participants will examine the value of listening, explore ways in which listeners demonstrate that they have heard, identify challenges to listening, discuss strategies to improve their listening skills, and be provided with opportunities to practice effective listening.


Seminar schedule

8:30 - 8:45: Why better listening promotes civility and the profession
8:45 - 9:00: Identifying the characteristics of effective listening and of civility
9:00 - 9:30: How listening fosters civility and promotes justice
9:30 - 10:15: The challenges to effective listening
10:15 - 10:30: Break
10:30 - 12:00: Foundations of civility as a listening strategy
12:00 - 12:45: Lunch
12:45 - 2:15: Specific strategies to listen in a variety of contexts
2:15 - 2:30: Break
2:30 - 4:00: Practicing listening skills
4:00 - 4:45: Inculcating a culture of listening
4:45 - 5:00: Conclusion